Your order is generally shipped within 2-5 business days of receiving cleared payment, excluding special or customized products which may take longer. Orders are processed from Tuesday to Friday, from 11am to 7pm, excluding holidays, once receipt of payment has been verified. Please check the correctness of the shipping address. Gamberini Bag assumes no responsibility if the shipping address is indicated incorrectly or incompletely.
We ship via SDA courier, the courier will attempt delivery twice and in case of non-delivery, he will leave a notice with collection at the nearest post office. After 10 days of storage at the nearest post office, the package will be returned to the sender. Gamberini Bag assumes no responsibility for failure to collect the package. When the order is shipped, customers receive an email from Gamberini Bag with the tracking number to monitor the progress of the shipment. Shipping costs are the responsibility of the buyer. If the package and/or the items inside are damaged, or if an item is missing inside, the packaging must be kept for further checks. Any dispute regarding damage or missing items must reach Gamberini Bag within a maximum of 10 days from the delivery date shown on the courier's website, otherwise it cannot be accepted.
The products will be shipped directly from Italy by SDA. International orders may take longer due to customs formalities. Shipping costs, taxes and duties are the responsibility of the buyer. All shipments directed to countries outside the European Union, as required by customs procedures, are accompanied by an official invoice which declares the value of the individual items.
If a package is returned to Italy because the buyer did not claim the package, Gamberini Bag does not send replacements. Gamberini Bag is not responsible for any actions taken by customs on the package during delivery. Gamberini Bag has no control over this. The buyer is responsible for any customs charges that may apply to the package. Customs determines these charges and Gamberini Bag has no way of knowing what the charges may be.
If you are not satisfied with what you received, please send it back within 14 days to:Gamberini Bag
via Massimo d'Azeglio 5/A
40123, Bologna, Italy.
Returns must be sent inside the Gamberini Bag box, which must be well sealed with adhesive tape. In the absence of our box, another suitable packaging can be used for shipping the items. Please include a note with the invoice number or copy of the receipt inside the package. We replace unworn and undamaged products and refund the full amount, subject to verification, after receiving them back. The refund will be issued in the same currency as the original purchase. Any differences in amounts due to exchange rate fluctuations cannot be refunded. Please note that the costs of returning a purchase are the responsibility of the customer.