Service

CARE

TAKE CARE YOUR Gamberini Bag

We want you to be happy with your bag as long as possible. There is a lot you can do to keep your purchase in good condition. Remove the stain with a slightly damp cloth, without wetting the bag. For more resistant stains, try applying a cleanser or cow's milk, following the grain of the skin. If you notice that you are expanding the stain, let the bag dry without using aggressive techniques. Pass a soft, dry cloth to dry it, then just let it stand for half an hour. If the stain turns out to be particularly stubborn, use a specific product, such as a balm for leather products or a specific stain-resistant product for the skin, by purchasing the product at a leather store. If you are afraid to increase the damage, try switching to a laundry. The frame is galvanized aluminum, you can use a damp cotton cloth to polish it. The materials of the sconces must be treated with care, especially those in silk or with sequins.

Repair

If you need to repair a product, you can take it to a leather repair shop you trust, or send it to us. Please contact us first at info@gamberinibag.com.

 

SHIPPING

Shipping Gamberini Bag

Your order is generally shipped within 2-5 business days of receipt of payment, excluding special or custom products that may take longer or where a longer delivery period is indicated in the product description. Orders are processed from Tuesday to Friday, from 11 to 19, excluding holidays, once the receipt of payment is verified.Please check the correctness of the shipping address. Gamberini Bag assumes no responsibility if the shipping address is indicated wrong or not complete.

We ship by courier SDA, The Courier will attempt delivery twice and in case of non-delivery will leave a notice with the pickup at the nearest post office. After 10 days of storage at the nearest post office, the parcel will be returned to the sender. Gamberini Bag assumes no responsibility for the failure to collect the package. When the order is shipped, customers receive an email from prawns Bag with the tracking number to monitor the progress of the shipment.Shipping costs are borne by the buyer.If the package and / or the items inside are damaged, or if an item is missing inside, the packaging must be stored for further verification.Any dispute regarding damages or shortcomings, must reach Gamberini Bag within a maximum of 10 days from the delivery date resulting on The Courier's website, otherwise it can not be accepted.

OUTSIDE THE EU

The products will be shipped directly from Italy by SDA.International orders may take longer due to customs formalities.Shipping costs, taxes and duties are borne by the buyer. All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an official invoice declaring the value of the individual items.

IMPORTANT

If a package is returned to Italy because the buyer has not claimed the package, Gamberini Bag does not send replacements.Gamberini Bag is not responsible for any actions taken by customs on the parcel during delivery. Shrimp Bag has no control over this. The buyer is responsible for any customs charges that may be applied to the package. Customs determines such charges and shrimp Bag has no way of knowing what charges may be.

 

RETURNS

Returns Gamberini Bag

If you are not satisfied with what you received, please send it back within 14 days to:

Shrimp Bag
via Massimo D'azeglio 5 / A40123,
Bologna, Italy.


Returns must be shipped inside the shrimp bag box, which must be tightly sealed with adhesive tape. In the absence of our box, another suitable packaging can be used for shipping the items.Please include a note with the invoice number or copy of the receipt inside the package.We replace unworn and undamaged products and refund the full amount, after verification, after receiving them in return. The refund will be issued in the same currency as the original purchase. Any differences in the amount due to the exchange rate fluctuation cannot be refunded.Please note that the costs of returning a purchase are borne by the customer.